My Virtual Assistant Resume

CARLA B. STILL
E-mail: virtualharvest@yahoo.com

Virtual Assistant

Objective:
To apply my six plus years of office administration experience as a Virtual Assistant on the weekends and evenings.

Education:
Berry College, Bachelor of Arts, History Major Education Minor, May 1999

Computer Experience:
IBM and MacIntosh, Windows 3.1-Windows XP Professional, Microsoft Office (Word, Excel, PowerPoint, Access, Publisher, Visio), Dreamweaver, data entry, Internet, E-mail, 60 wpm

Key Areas of Expertise:
Communication, Interpersonal, Organizational, Customer Service, Multi-tasking, Speaking, Detailed Oriented, Office Administration, Team Work

Work Experience:

Bureau of Reclamation
Denver, CO
Secretary, February 2004-present
(Note: February 2004-July 2004 Temporary through The Job Store/FedSource)

• Assist and greet visitors to division and answer telephone calls


• Prepare memorandums for review and approval


• Manage content development of Intranet Web site


• Arrange travel for staff and prepare travel vouchers


• Serve as timekeeper and training coordinator for division


• Maintain office supplies and servicing of equipment


• Schedule meetings, conference calls, and conference rooms for division


• Provide administrative support for 16 people


• Serve as backup for the Executive Assistant for Reclamation's Chief Information Officer


• Assist the manager with reviewing correspondence, personnel management, and other secretarial duties, as assigned

Additional Work Experience:

Credit Service Company, Inc.
Colorado Springs, CO
Collector, May 2003-November 2003

• Initiated and executed outbound telecommunications with consumers


• Determined proper payment arrangements for past due account balances


• Electronically recorded information about the status of consumers, collection efforts, and all other types of communications


• Complied with mandated rules, regulations, and policies as set by company, State, and Federal laws

Office Team-Acordia Mountain West
Colorado Springs, CO
Clerical Assistant, September 2002-March 2003

• Entered policy activity into data system


• Printed insurance certificates


• Faxed, copied, and assisted account producers, managers, and assistants with various projects

Chicago Metro Baptist Association
Blue Island, IL
Assistant Volunteer Coordinator, January 2000-January 2002

• Matched mission teams with association churches


• Revised and prepared training manuals


• Coordinated development of Microsoft Access database


• Developed PowerPoint presentations and assisted with trainings and orientations


• Served as representative at various conferences


• Answered telephone as needed

Excel Technical Services/Randstad
Duluth, GA
Staffing Coordinator, June-December 1999

• Interviewed, tested, and assisted applicants


• Entered applications and verified work histories


• Prepared payroll for new starts (checked for completed files, collected I-9s, sent in for background checks)


• Answered various phone inquiries

Berry College Career Development Center
Mount Berry, GA
Student Worker, Summer 1996-Spring 1997, Fall 1997-Spring 1998, Fall 1998

• Assisted with the preparation and management of job fairs


• Helped students, faculty, and employers as needed


• Updated and organized the library resources


• Posted job announcements

Other Qualifications:

• Active Member of Reclamation's Denver Administrative Support Council